Frequently Asked Questions

Government Orders

Q: A: Do you accept Government Credit Cards?
A: Yes we do - We accept credit cards (P-Cards) from all branches of the US Military. Is my order tax exempt for my government purchase? Yes it is - We do not charge sales tax on government orders.

Q: A: Is my order tax exempt for my government purchase?
A: Yes it is - We do not charge sales tax on government orders.

Return Policy

Q: What is your return policy?
A: Any order placed with and accepted by AeroBase Group, Inc. can only be returned with prior written consent and at the sole discretion of AeroBase Group, Inc. within (7) days of receiving goods. (ALL UNAPPROVED returns will be refused). All sales on AR (As Removed = used) items are final. The item(s) you are returning must be in the original box, along with all original paperwork.

Restocking Fee

Q: Do you charge a restocking fee?
A: Returns may be subject to a restocking fee. Any items that require re- certification, re-packaging, etc will be subject to a restocking fee of 25% of the sell price.

Using the Paint Tool

Q: How do I use the paint, lacquer, enamel by color finder tool?
A: The paint color tool can be found at Search by using one or more of the available fields such as color, gloss designation, and size. For example typing 'green' as the color name will show you all results for green paints, enamels, and lacquers.

Advanced Search

Q: How do I use the advanced search tool?
A: Use our advanced search tool to search for NSNs by characteristics such as thread quantity, overall length, shape, material, size, color, wattage, tensile strength, and much more. Start by selecting the FSC / category of parts you are looking for then search by adding as many properties as you need to your search.

Freedom of Information Act (FOIA)

Q: Why is my information on your website?
A: The information available on is public domain. Data is collected from US government data sources available to the public.

For further information regarding the applicable laws, regulations, and policies contact: U.S. Department of Commerce - Bureau of Industry and Security Tel.: 202-482-4811 - U.S. Department of State Bureau of Political-Military Affairs. Directorate of Defense Trade Control Tel.: 202- 663-1282 U.S. Department of the Treasury Office of Foreign Assets Controls Tel.: 202-622-2480

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